Management


Jason Chaffetz

Chaffetz wants answers from US-CERT, OPM on hack

A top watchdog in Congress isn't done with his probes into the theft of personal data on feds.

Kris van Riper is government practice leader and Scott Sherman is a senior executive adviser at CEB.

Maximizing the effectiveness of customer service

To satisfy citizens' digital expectations, agencies should shift their focus from exceeding expectations to improving the customer service experience.

data door

Another lawsuit for OPM, Ashley Madison's government customers and more

News and notes from around the federal IT community.

capitol dome and bills

6 hidden costs of continuing resolutions

CRs are a fact of life, but there are substantial costs to funding government on-the-fly.

Shutterstock image (by GlebStock): hacker with graphic user interface.

OPM: CDM will offer baseline security

The continuous diagnostics and mitigation program will give agencies a much-needed standard for reporting vulnerabilities.

Multiple Mobile Devices (Shutterstock)

GCN award winners announced, and State issues cell phone and IT solicitations

News and notes from around the federal IT community.

John Klossner self portrait

6 hidden hotspots in federal IT

The budget meetings might happen in Washington, but agency IT has some surprising centers of gravity.

Richard Spires

The root causes of government IT insecurity

In the first of three columns, a former government executive discusses what's really needed to prevent another massive data breach.

Header image for Meritalk

Leaky data integration costs billions

A new study says bad data integration results in $342 billion in lost health care benefits every year.

Shutterstock image: password security.

Bigger IRS breach, institutionalizing PIF, and FAA drones and glitches

News and notes from around the federal IT community.

Shutterstock image: female workforce manager.

A virtual community of cyber talent

Organizers of CyberCompEX are aiming to have 1,000 online registrants by year's end.

DHS creates new cyber panel, NASA funds disruptive tech, GitHub goes GWAC

News and notes from around the federal IT community.