Opinion


'Mystery shopper' technique could be effective counterterrorism tool

Steve Kelman writes that the government should use management tools to measure and improve its counterterrorism performance.

A new day for IT management (again)

Former Office of Management and Budget administrator for e-government and information technology Mark Forman sees signs that the federal government is on the verge of embracing shared services.

Making the cloud work: The federation connection

For Google Wave or any other mega-sharing, browser-based application to work for government, agencies must resolve the issue of trust, writes Chris Bronk.

Motivating workers is easier than you think

Private-sector researchers have recently uncovered a way to improve employee satisfaction that's within managers' control, writes John Kamensky.

The outer limits to the crowd's wisdom

The question getting lots of attention in the Government 2.0 space today is: How might crowdsourcing be applied to public participation and government policy-making?

Insourcing is about strategy, not numbers

Contractors help the government fill a critical gap, and that gap must be the central focus of any debate on insourcing and managing a blended workforce, writes Jaime Gracia.

Government 2.0, meet Citizen 2.0

The future of Government 2.0 might come not from federal agencies' use of social media but from grass-roots initiatives to bring government information into the sunlight.

A new job description for supervisors

The government's current retirement wave is an opportunity to revitalize the supervisory function, writes Steve Kelman.

Google Wave could crush the competition

Google Wave has the potential to be a uniquely valuable piece of software that can connect any enterprise that uses Web browsers, writes Chris Bronk.

Changing the game: First DNA, now info sharing

The automation of information sharing in law enforcement is running into the same kind of resistance that DNA tests once encountered.

Retirees get back to work

Agencies' new authority to hire federal retirees for part-time government work is a win-win situation for government and employees, writes Judy Welles.

Steve Kelman

Performance data: 'Use it or useless'

The Obama administration wants agencies to go beyond simply measuring performance to using the feedback on a daily basis, writes blogger Steve Kelman.