CISOs take center-stage

The nature of IT security matters — brought to high alert by episodic breaches and ongoing cyber threats — has raised the stakes and profiles of the government chief information security officer.

Customer service tips from developing countries

Other countries appear less constrained when developing new ideas for getting feedback, writes columnist Steve Kelman.

Work to rule

In the physics of the workplace, every management action there will be, by definition, an equal and opposite reaction on the part of employees. So what are we to make of the demise of the National Security Personnel System?

Empirical evidence can help inform debate about whether a management approach will improve government

Good empirical evidence about a phenomenon can help inform the debate about whether a management approach will improve government or not, Steve Kelman writes.

Social contract

The world of federal procurement and acquisition policy is about as insular as it gets in nonclassified government.

How Facebook can work for you

Having a landing spot such as a Facebook fan page can be a dynamic place for people to see goings-on with minimal effect on the organization’s official Web page, writes Joshua Salmons.

5-minute citizen engagement plan

Agencies can better engage the public by learning from less serious sites that seek to 'make people happy for five minutes a day,' writes FCW columnist Mark Drapeau.

Chris Bronk

The 'browser mafia' must lead the IT revolution

Consensus on strategy is fleeting, but most recognize that IT is a catalyst for fundamental change, writes FCW columnist Chris Bronk.

Finding common cause

The global terrorist threat, brought to U.S. soil on 9/11, has not gone away. And it now includes the ever looming war in cyberspace.

Penny-pinching strategies sprout from collaboration

The acquisition community is percolating with ideas for reducing costs, writes GSA's Mary Davie.

Bring back share in savings

It's time to revive the statutory encouragement for this innovative approach to services contracting, Steve Kelman writes.

5 steps to making the cloud a reality

Former OMB official Mark Forman asks how much creative destruction agencies are willing to embrace.