Opinion


Records management: Are agencies getting full return on information?

A recent survey found that only 33 percent of federal employees are very confident in current records programs.

Shutterstock image (by deepadesigns): Safety concept, closed padlock on a digital background.

Why end-user device controls are critical

The FTC's chief technologist recently had his laptop stolen. What happened next shows just how valuable end-user privacy and security controls can be.

Andrew Chang_Eastern Foundry

Removing acquisition roadblocks — together

Government innovation is a no-go unless agencies, prime contractors and startups come together to clear the path.

Dave Gwyn

The new RFI: Request for innovation

The natural tendency of RFPs and RFIs to protect outdated architectures must be overcome if FITARA is to succeed.

Kris van Riper is government practice leader and Scott Sherman is a senior executive adviser at CEB.

Maximizing the effectiveness of customer service

To satisfy citizens' digital expectations, agencies should shift their focus from exceeding expectations to improving the customer service experience.

Dave Wennergren

Moving from oversight to outcomes with FITARA

The law's success hinges on a culture change from blame-setting to measuring progress toward desired goals.

John Klossner self portrait

6 hidden hotspots in federal IT

The budget meetings might happen in Washington, but agency IT has some surprising centers of gravity.

Richard Spires

The root causes of government IT insecurity

In the first of three columns, a former government executive discusses what's really needed to prevent another massive data breach.

Shutterstock image (by kstudija): telecommunications radio tower.

NS2020 EIS: Another step forward for GSA

The agency's latest approach to telecom contracting builds on its past successes while embracing competition and innovation.

Pete Nicoletti is chief information security officer at Virtustream.

Finding security in the cloud

A few key considerations can make it a little easier to choose a cloud provider in a complex regulatory landscape.

Capitol dome under renovation, July 22, 2015

Are we seriously talking about shutdowns again?

September 30 is much closer than it seems, and even a continuing resolution could run into snags.

Richard Spires

Improving the skills of your IT staff

Assessing your employees' abilities and identifying skills gaps require a less subjective approach.