Several technologies that the government is adopting could wreak havoc on the experience of people trying to use the government's resources.
Steve Kelman gauges how his students felt about the GSA conference spending scandal before and then after taking part of a course on management and leadership.
In an era of formidable challenges, America needs formidable, and novel, approaches to address them.
Steve Kelman adapts a GSA case study in the wake of the agency's spending scandal.
If your agency doesn't rank high on the forthcoming list of the best places to work in government, CEB's Sampriti Ganguli has some tips for you.
The current budget crisis could be an opportunity for federal CIOs to help their agencies build a smarter, more efficient and more cost-effective government.
Changes in the contracting landscape over the years suggest a series of questions the General Services Administration’s leaders should be addressing, writes consultant Frank McDonough.
Ongoing studies show that a positive mind-set can have a measurable impact on performance, which offers some tantalizing insights for federal managers, writes columnist Steve Kelman.
Federal managers can simplify a complex decision-making process -- and ensure success -- by anticipating and addressing concerns in four basic areas.
Testifying before a congressional committee doesn’t have to be an ordeal. These tips can help agency leaders stay calm and focused under fire.
Academic research is full of surprises, Steve Kelman maintains, even though many people believe it only shows what's already obvious.
After nearly 35 years of small-business contracting goals, it's worth asking how the set-asides are doing in delivering the intended results.