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  • Talent vs. grit

    Innate ability isn't the best predictor of success, Steve Kelman finds, providing a cue for agency managers to inspire their teams. Read More

    Comments: 3
  • More Florentine observations

    Steve Kelman discovers a new level of tourism in Italy. Read More

  • In Florence, Italy (for the first time)

    Steve Kelman discovers the surprising bureaucracy of an historic city. Read More

    Comments: 4
  • Are government-focused small businesses innovating?

    Looking at Washington Technology's Fast 50 list, Steve Kelman wonders whether true creativity can be found in small government contractors. Read More

    Comments: 5
  • The Air Force launches a 'collaboratory'

    New website shows how agencies can find creative ways to serve multiple missions. Read More

  • Meeting again with Chinese students in Boston

    From cybersecurity to Edward Snowden, Steve Kelman finds interesting patterns in visiting students' knowledge of the United States. Read More

    Comments: 3
  • Better service, one smile at a time

    Steve Kelman proposes adopting a wordless rating system from Singapore. Read More

    Comments: 5
  • How to measure training effectiveness

    A diversity of opinions on how effective federal training is calls for performance measurement, Steve Kelman writes. Read More

    Comments: 6
  • OMB's evidence memo deserves praise

    Did you even know there was an evidence agenda? Steve Kelman argues that its obscurity doesn't undercut the importance of the associated memo. Read More

    Comments: 3
  • Making better use of evidence

    Evidence-based decision-making in the private sector shows how government could use it effectively in public policy and management, writes Steve Kelman. Read More

    Comments: 3