Microsoft investigates Windows 7 upgrade troubles

On Microsoft Answer forum, users complain of failed installation and endless reboots

Microsoft is working on upgrade snags that some users have described when moving from Vista to Windows 7.

The complaints started late last week in the Microsoft Answers forum for Windows 7. Users appear to be experiencing two distinct problems, as described in this thread. In one case, Windows 7's installation process cuts short at 62 percent completion. The other problem involves an endless reboot, where the Windows 7 upgrade never completes.

The company is currently working on the reboot issue.

"Microsoft is continuing to investigate this issue, and we will post information on the existing threads in the Answers forum as it becomes available," a company spokesperson explained in an e-mail. "Customers who had requested an alert when the answer is posted will be notified."

The GCN Lab recently reported that upgrade could be made easier by using Mictosoft's Windows Easy Transfer utility.

Disgruntled forum posters weren't the only ones experiencing the problem. A Microsoft employee encountered the reboot when upgrading to Windows 7 on a home PC, the spokesperson explained.

"Endless reboot" is a phrase that may jog some memories. Last year, some Vista users faced a similar reboot cycle when upgrading to Vista Service Pack 1. Microsoft has fixed that problem.

With regard to the incomplete upgrade problem with Windows 7, Microsoft does offer a workaround. The solution is described in a knowledgebase article, "KB 975253." Apparently a service, possibly the "Iphlpsvc" service, interferes with the upgrade to Windows 7. The workaround involves executing a detailed set of steps that may take the joy out of the upgrade process, especially for home users. Possibly, Microsoft may release an easier-to-apply solution.

"We are investigating using the Fix it technology to automate the steps outlined in KB 975253," the spokesperson explained. "Fix it" is Microsoft's online one-click patching service.

Finally, users could face another problem that may occur after a successful Windows 7 upgrade on machines that use solid-state drives (SSDs). The upgrade results in a storage system failure on certain machines using Intel SSD firmware, according to a report by Betanews.

The storage failure seems to be associated with "Trim command" technology, which helps SSDs keep track of file additions and deletions. Trim technology is specifically supported in Windows 7, according to the Engineering Windows 7 blog.

The Microsoft spokesperson indicated that the company is currently investigating the SSD storage failure problem and will post to the Microsoft Answers forum should more information become available.

About the Author

Kurt Mackie is the online news editor for the 1105 Enterprise Computing Group sites, including Redmondmag.com, RCPmag.com and MCPmag.com.

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Reader comments

Tue, Jul 12, 2011 Daniel Fry North Bend, Oregon

Here it is July 2011 and I have had my HP Pavilion with Windows 7 Home Premium for 15 months now. There have been enough times that I have had the urge to kick that machine from one end of this house to the other, but decided all it would get me was a broken toe. Problems? You name it, I have had it. I foolishly disposed of my desktop with the wonderful Windows XP. Sob, sob. But enough crying. I keep hoping that MS will come up with a SP that will solve my problems, but I guess it is going to be a long wait. In the meantime,I guess I will just have to keep reformatting the silly thing about every two or three weeks. I have had computers for a few years, about 25 or so, and this is the first one that has given me very much trouble. I guess that's fun in the fast lane!

Mon, Jan 4, 2010 Richard Eaton Geneva NY

I bought a brand new computer with Windows 7 installed. Transfer utility would not work, Homegroup set up would not work, Family Tree 2010 software would not work after new service pack. I spent over 24 hours with Technicians that did not have a clue. I found the solution though, took the computer back and got my money back. Windows 7 is a big flop as far as I am concerned. Think I will wait for the next OS that cures the Windows 7 problems.

Sat, Nov 28, 2009

EVERY SERIOUS INFORMATICIAN KNOWS THAT FOR EACH NEW WINDOWS EDITION YOU MUST FORMAT AND INSTALL A FRESH COPY OF WINDOWS, IT'S HAS ALSWAYS BEEN LIKT THIS SINCE THE BEGINNING, SO SIMPLE IT IS, SO PEOPLE THAT TRY TO UPDATE THEIR OLD WINDOWS WILL ALWAYS HAVE TROUBLES AND ALWAYS COMPLAIN ON MICRO$$$OFT ... (MAC FROM SWITZERLAND)

Wed, Nov 18, 2009 Not Suprised

And why is anybody acting suprised? Come on -- M$ has a track record going back years now. We all should KNOW that every single OS they release has significant issues until a few service packs later.........And we all should KNOW that their upgrade installs never, ever work right for everyone. If you get on their new software bandwagon right away, shame on you for thinking you won't have problems.

Tue, Nov 3, 2009 JP Yorktown, VA

I received a Windows 7 "signature" edition for a launch party. Upgrade came off without a hitch (so far) but I am experiancing constant IE8 failures.

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