Federal 100: Jennifer Douglas

Jennifer Douglas
General Manager, Student Aid Awareness and Applicant Services Channel, Office of Federal Student Aid
Education Department

Douglas simplified the Web-based system that parents and students use to apply for federal financial aid and also negotiated a data-sharing arrangement with the Internal Revenue Service that makes it possible to prepopulate some fields of the application form.

Those changes have made the application process much less difficult at a time when the number of aid inquiries has reached record-breaking levels because of a mini baby boom and the struggling economy.

"Even in a typical year, attempting anything on the order of [this] magnitude of simplification or the IRS Data Match would be daunting," said Carlo Uchello, vice president of Education Services. "To accomplish both in one year -- a year of record and still growing volumes -- is nothing short of extraordinary."

Read more about the 2010 Federal 100 award winners.

Featured

Reader comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above