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Tax compliance software fails IRS

The Internal Revenue Service might need to improve the technology and process it uses to screen for tax compliance among its employees because some noncompliant workers might be falling through the cracks, according to a new audit from the Treasury Inspector General for Tax Administration.

TIGTA identified 133 IRS employees who were potentially noncompliant on their taxes during a two-year period and were not detected by the IRS’ internal compliance process, the June 21 audit report states.

Since 1995, the IRS’ Employee Tax Compliance Program has held workers accountable for adhering to tax laws. It relies on a computer program to detect whether employees are filing and paying their personal income taxes on a timely basis. The agency also conducts training sessions to ensure that employees are educated about their personal tax responsibilities, TIGTA said.


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TIGTA sought to determine whether the IRS’ computer application and other internal controls were sufficient for identifying problems. In the process, auditors discovered that 133 employees were potentially noncompliant but had not been detected by the IRS’ computer program.

“Although the IRS developed the computer application, TIGTA determined that the application was not detecting all potential noncompliance,” the report states.

The audit also determined that the IRS had scaled back its original Employee Tax Compliance Program — in part because the IRS had determined that its employees were typically more compliant than the general public. IRS reports have shown that about 3 percent of IRS employees are noncompliant on taxes each year.

TIGTA said IRS officials should do more to document the decision to scale back on internal reviews and should conduct further analysis and periodically re-evaluate that decision.

Auditors also said the IRS should determine whether disciplinary action is warranted in the cases of the potentially noncompliant employees. In addition, officials should revise the goals of the Employee Tax Compliance Program to align it with current activities and conduct trend analyses of employees’ noncompliance.

IRS officials agreed with most of the recommendations but said they had no plans to develop new noncompliance detection efforts specifically for IRS employees.

About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week. Follow her on Twitter: @AliceLipowicz.

Reader comments

Wed, Jun 22, 2011 RayW

3% is not bad....considering how vague and contradictory the IRS and its regulations are. Although I have heard many "a friend of a friend" stories over the years on this subject, a friend of mine (a used book store owner) was complaining that she had called the IRS help line 10 times and had 9 different answers to her tax question. She said she chose the answer that had two votes. Then she went on to say that her accountant did the same thing and came up with a different answer.

No, the computer program is probably working correctly, it is the bureaucracy and befuddled rules that are most likely the issue for about 90% of that 3%.

What is sad about the entire subject, the IRS point blank says/said (paraphrased since I do not recall the exact wording after a lot of years), "What we tell you may not be the truth and you are responsible for getting it right, despite what we told you." Sounds like the weatherman and his seven day forecast.

Wed, Jun 22, 2011

Two things about this article are disturbing. First, how can the IRS expect compliance from their employees when even their boss the Treasury Secretary has a dubious record of paying taxes. Second, 3% of IRS employees are not compliant with their taxes. IF their own employees don't care whether they pay taxes or not, how can others be motivated.

Wed, Jun 22, 2011 EagleSteve

This type of error causes me much less concern than the error of calling a compliant individual non-compliant. How many of those errors are there?

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