Affordable Care Act
Insurance exchanges open
- By Adam Mazmanian
- Oct 01, 2013
Open enrollment began Oct. 1 for people seeking coverage under the 2010 health care law, as much of the federal government was in the process of shutting down. The system, which offers insurance plans in 36 states and links to state-run exchanges elsewhere, groaned under the weight of heavy traffic.
Error messages, crashes, long waits for service, and other glitches were observed on a widespread basis the morning of the launch, as early adopters of the law informally known as Obamacare rushed to apply for benefits.
Officials, including President Barack Obama, advised patience. "Now, like every new law, every new product roll-out, there are going to be some glitches in the sign-up process along the way that we will fix," Obama said in a Rose Garden event. Obama compared the launch bugs to a defect in an iPhone operating system rollout – the same comparison offered by Health and Human Services Secretary Kathleen Sebelius in remarks to reporters as the day before.
About a million visitors logged onto HealthCare.gov during the early hours of the launch, according to HHS spokesperson Joanne Peters. "We have built a dynamic system and expect to speed up the system in the coming hours," she said.
Some visitors were greeted with notifications of delay. "We have a lot of visitors on our site right now and we're working to make your experience here better. Please wait here until we send you to the login page. Thanks for your patience!" read one message.
The performance of the sites did appear to improve as the day wore on. The federal exchange and the states that build their own exchanges were able to register users.
Republican critics of the law, who are looking to defund or delay it as a condition of reopening the government, were not impressed.
Rep. Darrell Issa (R-Calif.), chairman of the Government Oversight and Reform Committee, complained that, "Americans are attempting to purchase health insurance on Obamacare exchanges and are being met with crashing websites, missing price information, confusing forms and in some cases, exchanges that had to delay their start date because they aren't ready yet."
Rep. Mike Pompeo (R-Kan.), an opponent of the law who vowed to register for the health insurance exchanges on day one, posted a photo on Twitter of an error message he received. Bob Hanson, a spokesman for the Kansas Insurance Department told Reuters that officials in that state are asking people to wait before signing up. "There are going to be glitches. We're advising people to wait a week or two."
Adam Mazmanian is FCW's senior staff writer, and covers Congress, health IT and governmentwide IT policy. Connect with him on Twitter: @thisismaz.