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  • China vignettes: Techies in politics, Starbucks saturation and panda porn

    Steve Kelman reports on the media, food and more from his latest trip to China Read More

  • Stirrings of freedom rustle in China

    There may not be pure freedom of speech in China, but the media (old and new) are far from monolithic, Steve Kelman finds. Read More

    Comments: 1
  • China's problems spill over into Hong Kong

    Steve Kelman reports on the tensions that persist just beneath the surface. Read More

  • Could Hong Kong's subway provide sequestration inspiration?

    Hong Kong's subway system makes money through a business strategy that might apply to other government activities. Steve Kelman explains. Read More

  • Could an idea imported from Britain help feds through tight financial times?

    An approach showing some success in state government could ease agencies through tighter budgets, if it is transferable to the federal level, writes Steve Kelman. Read More

    Comments: 3
  • Good customer service ideas can be free

    Even at the oft-criticized Transportation Security Administration, a thoughtful employee can provide some added value at no added cost. Read More

    Comments: 1
  • Making the best of sequestration

    Managers need the ability to deal with poor-performing employees in order to survive sequestration with less harm to their organizations, Steve Kelman writes. Read More

    Comments: 4
  • Yahoo bans telework. What do you think?

    Steve Kelman explores telework's tradeoffs on innovation and efficiency. Read More

    Comments: 7
  • The larger message in social media metrics

    Tracking clicks and engagement is good, Steve Kelman notes, but what really matters is government's embrace of performance management. Read More

    Comments: 1
  • Coming soon: The university of the internet

    Massive open online courses could change almost everything about higher education. And they're coming faster than anyone expected, Steve Kelman finds. Read More

    Comments: 1