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  • Good customer service ideas can be free

    Even at the oft-criticized Transportation Security Administration, a thoughtful employee can provide some added value at no added cost. Read More

  • Making the best of sequestration

    Managers need the ability to deal with poor-performing employees in order to survive sequestration with less harm to their organizations, Steve Kelman writes. Read More

  • Yahoo bans telework. What do you think?

    Steve Kelman explores telework's tradeoffs on innovation and efficiency. Read More

  • The larger message in social media metrics

    Tracking clicks and engagement is good, Steve Kelman notes, but what really matters is government's embrace of performance management. Read More

  • Coming soon: The university of the internet

    Massive open online courses could change almost everything about higher education. And they're coming faster than anyone expected, Steve Kelman finds. Read More

  • How measurement motivates, part 2

    Research findings suggest important strategies for using performance measurement to motivate employees to new heights, Steve Kelman reports. Read More

  • How measurement motivates

    Steve Kelman explains the power of stretch goals over general encouragement. Read More

  • How conformists can spark creativity

    Conformity may seem like the enemy of innovation, but Steve Kelman finds that's not necessarily true. Read More

  • Welcome back, FAR 13.5

    Simplified acquisition procedures for smaller purchases have returned to the contracting officer's toolbox. Read More

  • Hopes and fears: China edition

    Steve Kelman finds that Chinese students have hopes that would sound familiar, but fears that are much less so. Read More

The 2015 Federal 100

Meet 100 women and men who are doing great things in federal IT.