TheLectern

  • china flag

    Stirrings of freedom rustle in China

    There may not be pure freedom of speech in China, but the media (old and new) are far from monolithic, Steve Kelman finds. Read More

  • Hong Kong

    China's problems spill over into Hong Kong

    Steve Kelman reports on the tensions that persist just beneath the surface. Read More

  • MTR car

    Could Hong Kong's subway provide sequestration inspiration?

    Hong Kong's subway system makes money through a business strategy that might apply to other government activities. Steve Kelman explains. Read More

  • Jeff Liebman

    Could an idea imported from Britain help feds through tight financial times?

    An approach showing some success in state government could ease agencies through tighter budgets, if it is transferable to the federal level, writes Steve Kelman. Read More

  • TSA agent

    Good customer service ideas can be free

    Even at the oft-criticized Transportation Security Administration, a thoughtful employee can provide some added value at no added cost. Read More

  • man planning layoffs

    Making the best of sequestration

    Managers need the ability to deal with poor-performing employees in order to survive sequestration with less harm to their organizations, Steve Kelman writes. Read More

  • teleworker at laundromat

    Yahoo bans telework. What do you think?

    Steve Kelman explores telework's tradeoffs on innovation and efficiency. Read More

  • Justin Herman

    The larger message in social media metrics

    Tracking clicks and engagement is good, Steve Kelman notes, but what really matters is government's embrace of performance management. Read More

  • computer and books

    Coming soon: The university of the internet

    Massive open online courses could change almost everything about higher education. And they're coming faster than anyone expected, Steve Kelman finds. Read More

  • measurement tool

    How measurement motivates, part 2

    Research findings suggest important strategies for using performance measurement to motivate employees to new heights, Steve Kelman reports. Read More