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  • Good customer service ideas can be free

    Even at the oft-criticized Transportation Security Administration, a thoughtful employee can provide some added value at no added cost. Read More

    Comments: 1
  • Making the best of sequestration

    Managers need the ability to deal with poor-performing employees in order to survive sequestration with less harm to their organizations, Steve Kelman writes. Read More

    Comments: 4
  • Yahoo bans telework. What do you think?

    Steve Kelman explores telework's tradeoffs on innovation and efficiency. Read More

    Comments: 7
  • The larger message in social media metrics

    Tracking clicks and engagement is good, Steve Kelman notes, but what really matters is government's embrace of performance management. Read More

    Comments: 1
  • Coming soon: The university of the internet

    Massive open online courses could change almost everything about higher education. And they're coming faster than anyone expected, Steve Kelman finds. Read More

    Comments: 1
  • How measurement motivates, part 2

    Research findings suggest important strategies for using performance measurement to motivate employees to new heights, Steve Kelman reports. Read More

    Comments: 1
  • How measurement motivates

    Steve Kelman explains the power of stretch goals over general encouragement. Read More

    Comments: 2
  • How conformists can spark creativity

    Conformity may seem like the enemy of innovation, but Steve Kelman finds that's not necessarily true. Read More

    Comments: 2
  • Welcome back, FAR 13.5

    Simplified acquisition procedures for smaller purchases have returned to the contracting officer's toolbox. Read More

  • Hopes and fears: China edition

    Steve Kelman finds that Chinese students have hopes that would sound familiar, but fears that are much less so. Read More

    Comments: 1