TheLectern

  • smiley face

    Better service, one smile at a time

    Steve Kelman proposes adopting a wordless rating system from Singapore. Read More

    Comments: 5
  • measurement tool

    How to measure training effectiveness

    A diversity of opinions on how effective federal training is calls for performance measurement, Steve Kelman writes. Read More

    Comments: 6
  • analytics concept art

    OMB's evidence memo deserves praise

    Did you even know there was an evidence agenda? Steve Kelman argues that its obscurity doesn't undercut the importance of the associated memo. Read More

    Comments: 3
  • open eye and data

    Making better use of evidence

    Evidence-based decision-making in the private sector shows how government could use it effectively in public policy and management, writes Steve Kelman. Read More

    Comments: 3
  • man graphs performance

    OFPP administrator hones in on past performance

    More live-blogging the National Contract Management Association's World Conference. Read More

    Comments: 8
  • Gaylord Opryland

    Live blogging from the National Contract Management Association World Congress

    Man on the scene Steve Kelman on the number of government employees in attendance, the demographics of the crowd and contracts for commercial items. Read More

    Comments: 1
  • gardens brochure

    The story of Carl S. English Jr.

    Steve Kelman, while visiting Seattle, stops to smell the roses. Read More

    Comments: 1
  • auctioneer

    What to make of GSA's reverse auction play

    Competition is good, Steve Kelman notes, so long as the playing field is level. Read More

    Comments: 11
  • man graphs performance

    Why a GAO report documenting improvement is not good news

    Increased compliance with past-performance goals might seem like a positive report, but Steve Kelman sees a problem. Read More

    Comments: 5
  • Asiana air crash

    How good government made airline seats safer

    Government is often the unsung hero of events such as the crash of Asiana Flight 214. Read More

    Comments: 2