Roadmap to a Contact Center of Excellence

Network Optimization: Networks in Motion

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For years, agencies have optimized their networks primarily by adding capacity and perhaps fine-tuning their architecture. But the surging demand for capacity driven by such trends as cloud computing and teleworking, and from bandwidth-hogging applications such as video, are quickly increasing the pressure on network performance. Agencies can no longer afford to respond by simply throwing more bandwidth at the problem. Instead, they are turning their attention to network optimization.

A perfect storm of more applications that need much greater bandwidth to perform well, the move to cloud computing and a surge in the number of mobile workers is pushing network optimization to the fore as a cost-effective solution.
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The performance of wide area networks is more important than ever, as agencies take advantage of the cloud and other technology to provide teleworkers, mobile workers and remote access with easy access to central data and applications.
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Ultimately, IT officials have one goal in mind: To provide networks that are both high-performing and secure. However, they sometimes find that delivering on that goal requires a “difficult little dance.“
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Movement to the cloud is gaining momentum. But if they don’t take the proper approach, agencies could find that the cloud eat away at any gains in bandwidth, latency and overall performance that their optimization initiatives aim to provide.
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Software-defined networking, or virtual networking, promises to take away much of the pain that hardware-based optimization now requires, making it a simpler matter of programming. The technology is still young, but agencies are starting to take a closer look.
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