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  • ExecTech
    call center

    CRM: When C stands for citizen

    The image of an office full of call-center employees wearing headsets to communicate with customers is a common association for customer relationship management, but it is woefully outdated. Social media and big data are among the forces transforming CRM, and agencies are catching on. 09/09/2013

  • ExecTech
    virtual desktop abstract

    Finding new ways to manage in a virtual desktop world

    Virtual desktops have gone from an interesting idea to a technology agencies embrace in increasingly large deployments. To move to virtual machines, however, requires a fresh look at security, standardization and the skills of your IT employees. 08/12/2013

  • Software Development
    image of man and programming code

    CBP debuts the latest result of agile development program

    Border agency is using agile software development to incrementally improve its Document Image System. 07/31/2013

  • ExecTech
    Smartphone in hand

    Mobile usability: Targeting the tool to the audience

    Agencies are ramping up efforts to reach the public via mobile technology, and finding that the endeavor is not as simple as it might look. Questions such as which mobile platform is best suited for the job are important to answer correctly. 07/22/2013

  • ExecTech
    smart meter

    Let the machines do the talking

    By taking humans out of the equation, machine-to-machine (M2M) communication holds great promise for agencies that need to collect and analyze large amounts of data. However, it's not always easy to implement. 06/24/2013

  • ExecTech
    data door

    Putting open data to use

    Posting spreadsheets to is no longer enough. Agencies are increasingly using open data — their own and from other sources — in pursuit of core missions. 06/10/2013

  • Cloud
    hands and cloud

    The cloud, simplified

    Gartner futurist provides advice for agencies hoping to cut through the buzzwords. 05/31/2013

  • ExecTech
    flash drive

    Storage optimization: Flash finds some government niches

    For high-end applications and virtualization projects that depend on reliable storage, flash technology offers a tantalizing solution. The technology's speed and performance come at a price, though. Read about the trade-offs and some places in government where flash storage is proving useful. 05/13/2013

  • Communications
    large broadcasting antenna

    The search for more spectrum

    Much of the wireless spectrum coveted for next-generation broadband is currently used by federal agencies. The pressure to share -- or move -- is building. 04/22/2013

  • ExecTech
    modular data center

    Modular data centers: Weighing the pros and cons

    A prefab approach to changing needs can help agencies quickly boost their IT capacity and save energy, but it's not for everyone. 04/08/2013

  • ExecTech
    representation of dna

    What the heck is Hadoop?

    The open-source tool simplifies big-data management, but don't think of it as just another means of data analysis, experts say. In the right application, Hadoop frees users to explore information in whole new ways. 03/25/2013

  • Policy
    adrift in a sea of data

    Big data's big hurdle: federal policy

    Big data holds tremendous promise to help agencies glean otherwise impossible insights from massive repositories of data, but federal policies play a significant role in slowing its adoption and blunting its edge. 03/11/2013

  • ExecTech

    Responsive design: Planning for future-friendly websites

    A new design technique allows developers to design one website that adjusts to a variety of mobile platforms. 02/11/2013

  • Big Data
    DNA strand

    How agencies can put Hadoop to work

    The open-source platform is proving its mettle, but it's just one piece of a bigger puzzle. 01/30/2013

  • Case Study
    Big Data word graphic

    Success story: DFAS spots bad payments with big data

    While many agencies are trying to crack the big data code, the Defense Finance and Accounting Service has used it to save billions over just four years. 12/20/2012

  • Networks
    Stylized radio tower

    Wireless broadband: Ready for government work?

    The government has been slow to allow wireless networking, largely due to some familiar concerns: Security and reliability. That could be about to change. 12/10/2012

  • Modernization
    Cobol code

    Legacy systems still power much of government

    Despite all the talk of modernization, much of the government's IT spending goes to the operation of systems based on decades-old technology. 12/10/2012

  • Mobility
    David Donnelly

    The key to securing mobile devices

    An application-control strategy can help agencies develop a secure approach to BYOD that is fine-tuned to their unique mission requirements, writes David Donnelly. To find out just how to do that, read on. 11/16/2012

  • Analytics
    Afghan vote map

    What's on your dashboard?

    Agencies are drowning in data, but tools and strategies to make sense of it all are starting to emerge. 11/09/2012

  • Feature
    Big Data

    Managing big data

    More agencies are beginning to put their petabytes to work, but the most visible success stories are still localized efforts. 11/02/2012