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  • Exec Tech
    computer network

    Agencies eye the possibilities of SDN

    Software-defined networking is still in its infancy, but science-oriented networks already see the potential. 12/16/2013

  • ExecTech
    Social Media Tree

    Social media: The next generation of archiving

    Agencies have gotten into the habit of archiving email, but now they face the task of preserving another category of electronic documents: social media communications. 11/25/2013

  • Cloud Computing
    keyhole digital

    10 steps toward FedRAMP compliance

    After June 2014, agencies can use only cloud service providers that are FedRAMP-compliant. Here's what CSPs must do to get there. 10/21/2013

  • ExecTech
    iPhone fingerprint reader

    Biometrics go mobile

    The iPhone's fingerprint scanner could usher in a new era of authentication for mobile devices, but agencies are a long way from abandoning pass codes. 10/07/2013

  • Storage Technology
    memory chips

    Feds tiptoe toward in-memory computing

    The high cost and uncertainty of returns of in-memory computing platforms previously kept all but the most cash-flush organizations or agencies from exploring the technology, which allows rapid access to vast volumes of data. 09/24/2013

  • ExecTech
    programmer

    3 steps to make existing IT more agile

    Agile methodology can help agencies ensure that IT dollars are well spent by improving the maintenance of existing systems. 09/23/2013

  • ExecTech
    call center

    CRM: When C stands for citizen

    The image of an office full of call-center employees wearing headsets to communicate with customers is a common association for customer relationship management, but it is woefully outdated. Social media and big data are among the forces transforming CRM, and agencies are catching on. 09/09/2013

  • ExecTech
    virtual desktop abstract

    Finding new ways to manage in a virtual desktop world

    Virtual desktops have gone from an interesting idea to a technology agencies embrace in increasingly large deployments. To move to virtual machines, however, requires a fresh look at security, standardization and the skills of your IT employees. 08/12/2013

  • Software Development
    image of man and programming code

    CBP debuts the latest result of agile development program

    Border agency is using agile software development to incrementally improve its Document Image System. 07/31/2013

  • ExecTech
    Smartphone in hand

    Mobile usability: Targeting the tool to the audience

    Agencies are ramping up efforts to reach the public via mobile technology, and finding that the endeavor is not as simple as it might look. Questions such as which mobile platform is best suited for the job are important to answer correctly. 07/22/2013