Agencies have gotten into the habit of archiving email, but now they face the task of preserving another category of electronic documents: social media communications.
After June 2014, agencies can use only cloud service providers that are FedRAMP-compliant. Here's what CSPs must do to get there.
The iPhone's fingerprint scanner could usher in a new era of authentication for mobile devices, but agencies are a long way from abandoning pass codes.
The high cost and uncertainty of returns of in-memory computing platforms previously kept all but the most cash-flush organizations or agencies from exploring the technology, which allows rapid access to vast volumes of data.
Agile methodology can help agencies ensure that IT dollars are well spent by improving the maintenance of existing systems.
The image of an office full of call-center employees wearing headsets to communicate with customers is a common association for customer relationship management, but it is woefully outdated. Social media and big data are among the forces transforming CRM, and agencies are catching on.
Virtual desktops have gone from an interesting idea to a technology agencies embrace in increasingly large deployments. To move to virtual machines, however, requires a fresh look at security, standardization and the skills of your IT employees.
Border agency is using agile software development to incrementally improve its Document Image System.
Agencies are ramping up efforts to reach the public via mobile technology, and finding that the endeavor is not as simple as it might look. Questions such as which mobile platform is best suited for the job are important to answer correctly.
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