Steve Kelman spotlights the way some hospitals are using survey results to radically improve customer service.
NS2020 is aimed at making GSA the strategic sourcing center for network-based and network-enabled services.
The first award went to Knowledge Consulting Group, which will implement tools and services from three vendors.
General Services Administration makes self-imposed deadline for the successor to Networx -- albeit barely.
It has been more than two years since Lockheed Martin nabbed a $4.6 billion contract to manage DOD's global data network.
IG finds "potential criminal activity," but the investigation is on hold pending settlement of a dispute with a vendor over software licensing rights.
David Bowen, the Defense Health Agency's director of health IT, has a seriously complex to-do list.
News and notes from around the federal IT community.
While Congress debates the next step in DHS funding, the department is preparing for the worst.
Acting Defense Department CIO Halvorsen told a House Armed Services subcommittee that consolidating DOD data centers could require legislation.
GAO said implementation of its recommendations is "critical" to Congress getting good information from the IRS.
The spy agency wants to better integrate cybersecurity into its traditional human intelligence operations.
Former Justice Department CIO Van Hitch says it's not too early for his former colleagues to get ready to use their new authority.
Steve Kelman notes that sometimes the most effective efforts are also the easiest.
While a lapse in funding would have little “immediate operational impact” on cybersecurity, the longer-term ripple effects could be serious.
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