Never mind who was behind the breach -- there are some clear lessons for those who would like to avoid a repeat.
Steve Kelman spotlights the way some hospitals are using survey results to radically improve customer service.
Steve Kelman notes that sometimes the most effective efforts are also the easiest.
By putting the government's management of IT acquisitions and operations on the High Risk List, GAO has ensured it will finally get the attention it deserves.
Steve Kelman calls attention to a private-sector experiment that holds important lessons for federal managers.
Poor execution, not poor planning, derails many new programs, but there are steps agencies can take to stay on track, despite the coming leadership changes.
Stephen Frost argues that we may be missing the real story in IT innovation.
Steve Kelman adds another reason for feds to avoid bureaucratese.
Congressional oversight is essential to ensuring compliance with cybersecurity legislation. Here are three ways lawmakers can improve that oversight.
Steve Kelman shares a list of top blogs, and makes his own case for why blogging is worth the investment.
Steve Kelman explains why this year's emphasis on performance management could be different.
Intelligent building management systems monitor operational performance and energy use to identify root causes and correct deficiencies.
Steve Kelman spotlights an example of the disincentives government employees have to innovate and over-deliver.
The law’s certification and approval provisions empower CIOs to end outdated software development projects, says Agilex’s Roger Baker.
Steve Kelman laments the consequences of ignoring evidence-based public health policies.
Meet 100 women and men who are doing great things in federal IT.
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