Thank You for Attending

Most organizations and individuals support the concept of business process improvement. Who could be against working smarter and making employee, customer, and constituent experiences more effective, efficient, and satisfactory? Yet moving large, complex organizations to change how they conduct business is no small undertaking and requires the cooperation and collaboration of many stakeholders with competing interests and outcomes.

Attendees explored these issues at the second Smarter Processes Workshop in this popular series focused on Reinventing Agency Processes for Streamlined Operations.

Featured Speakers:



Clay Richardson
Principal Analyst, Forrester Research


Tony Trenkle
Chief Health Information Officer, U.S. Federal Software, IBM and former CIO, Centers for Medicare and Medicaid, Department of Health and Human Services

Featured speakers from government and industry covered how they are:

  • Building An Effective BPM Playbook
  • Improving Processes in Government Enterprises
  • Designing Smarter Processes by Using Analytics, Mobility and Cloud Applications
  • Getting Started with BPM, Overcoming Obstacles, and Sharing Practical Experience

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