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Digital Government: Emerging Best Practices in Developing Digital Services

When it comes to providing services online, the stakes are getting higher. The increasing sophistication of digital services in the private sector is shaping what the public comes to expect from government agencies. But how can agencies meet those expectations working within the constraints of their policies and budgets?

In this webcast, Gwynne Kostin, Director, of the Digital Services Innovation Center in the Office of Citizen Services and Innovative Technologies at the U.S. General Services Administration, will discuss how agencies can improve their ability to deliver services anytime, anywhere and to any device.

Topics to be addressed include:

  • How to shift from website design to responsive design and finally adaptive design.
  • How to leverage the functionality of APIs.
  • How to developing a strategic planning process that supports both long-term goals and innovative thinking.