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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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Harnessing the Cloud at U.S. Federal and Defense Organizations: Whitepaper

The more federal agencies learn about vCloud Government Service, the more confident they become that the hybrid cloud solution will alleviate cost pressures, increase agility, and improve performance, while increasing productivity and enabling faster time-to-value. With virtualization and vSphere as a foundation for many federal agencies today, adopting a hybrid cloud model based on that same platform mitigates risk. Download this recent solution brief to learn more.


The Federal Network Visibility Crisis: Whitepaper

The Federal Network Visibility Crisis – a study on risks and consequences.


Cloud Solutions and the One-Size-Fits-All Fallacy: Whitepaper

While it may be tempting to make an all-or-nothing decision when it comes to the cloud, it’s not that simple. Download this Q&A to gain further insight from industry experts on how to choose the right cloud strategy for your organization.