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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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Face-to-Face: Big Data: Whitepaper

There are some high achievers in government when it comes to managing big data, but many agencies are struggling to stay on top of the vast and varying amounts of information they collect every day. To learn more about big data, download this event overview featuring highlights from the recent event titled "Big Data Management and Analytics: Lessons from Mission Driven Initiatives.”


Cloud without Compromise for the US Federal Government: Whitepaper

Now enhanced for FedRAMP and FISMA compliance, SoftLayer, an IBM company, offers US Federal agencies a robust cloud foundation for a wide range of agency missions. The latest capabilities allow for federal agencies to deploy solutions designed precisely for their needs, on-demand or in near-real time. Download this FREE whitepaper to discover how SoftLayer is designed for federal standards and how it can provide the cloud without compromise.


2020 Agenda: Are You Ready?: Whitepaper

It’s the year 2014 and we live in the time of an unprecedented technologic disruption. From wearable technology to the Internet of Things, today’s digital and technological disruptions are impacting every facet of the enterprise and changing the rules of business. And, by the year 2020, that impact will grow, making it imperative to actively address these challenges today.