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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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The Devil You Know: Mitigating Insider Security Threats: Whitepaper

Do you know what your virtual and cloud admins are doing? Is your agency safe from insider threat? Download this whitepaper by Jill Singer, former CIO of NRO, to learn how to deploy a layered defense.


GameChanger: Secure Hybrid Cloud for Government: Whitepaper

There are many good reasons why agencies choose to put their data, infrastructure or applications in a private cloud; resources are dedicated only to that agency or group of agencies, and security and content are fully controllable. In fact, the majority of federal cloud projects rely solely on private clouds. Yet there are many situations when the hybrid cloud model makes more sense, both from the financial and flexibility perspective. Download this informative gamechanger to learn how to implement a secure hybrid cloud for your agency.


Aerospace and Defense: An Industry in Transition: Whitepaper

Dynamic market forces such as globalization, technology advancements, declining defense budgets, economic power shift towards growth markets, mergers, acquisitions, and divestitures in the industry are forcing transformation upon both large and small A&D companies. Read this whitepaper to learn about the 3 industry-wide imperatives driving this transformation.