TRW lands contract to revamp DOD travel

The Defense Department moved a step closer to onestop electronic shopping for travel services with the award last week of a $263.7 million contract to TRW Inc. under the Defense Travel System program. DTS will replace an antiquated paperbased travel voucher process, which can take 25 steps to com

The Defense Department moved a step closer to one-stop electronic shopping for travel services with the award last week of a $263.7 million contract to TRW Inc. under the Defense Travel System program.

DTS will replace an antiquated paper-based travel voucher process, which can take 25 steps to complete, with an integrated computer-based system that handles everything from pre-travel arrangements to trip authorization to payment— all without paper forms.

Top Pentagon officials hailed DTS as a prime example of how DOD can save money and time by adopting new processes and practices from the commercial arena— a central tenet of Defense Secretary William Cohen's strategy to reform DOD business operations. Cohen said DTS "is an outstanding example of commitment to best business practices, outlined in the Defense Reform Initiative I unveiled last November.''

BDM International Inc. originally bid as the prime, but since has been acquired by TRW.Under its contract, TRW will provide travel services for 200,000 military and DOD civilian employees in 11 Midwestern states, which the Pentagon calls Defense Travel Region 6. But DOD plans to field the new travel system worldwide by 2001. The Pentagon estimates that the program, by reducing administrative overhead, will save the department $300 million annually.

The Pentagon said DTS will feature data banks of information on hotel, airline and rental car availability; travel regulations; and numerous other requirements for start-to-stop travel administration. All services will be accessed through a common user interface based on commercial off-the-shelf software.

Adopting Paperless Contracting

The contract is a linchpin in the Pentagon's plans to adopt paperless contracting and commercial business practices by the Year 2000. Deputy Secretary of Defense John Hamre, who has spearheaded the Pentagon's paperless contracting projects, said, "This contract puts in place an automated approach to travel that mirrors the best practices of industry."

Hamre said pilot tests of the system "resulted in traveler reimbursement in half the time, processing in half the steps and overall administration in one-third the time. Costs fell 65 percent, and customer satisfaction improved dramatically."

When he launched the travel re-engineering effort, Hamre told Congress that it took DOD two to five hours to complete each travel voucher, "with estimated labor costs of about $45 to $115.'' TRW estimated that the Pentagon currently spends about $1 billion a year to process $3 billion worth of travel vouchers.

Eben Townes, senior vice president of Acquisition Solutions Inc., called DTS the "first highly visible re-engineering contract [let by the Pentagon under Cohen's leadership], and as such, there's a lot at stake here. There's going to be a lot of interest in this because this is where the rubber meets the road.'' From a practical point of view, Townes said, the Pentagon definitely needs DTS "because it can't afford to spend $1 to process $3 in travel expenses.''

Phil Odeen, executive vice president of TRW's Systems and Information Technology Group— the new TRW division that includes BDM International Inc.— called DTS "a key infrastructure improvement program that will result in savings that can be used for weapons systems modernization.''

The Defense Information Systems Agency plans to roll out a pilot public-key infrastructure program, using Netscape Communications Corp. secure server and browser software, to support DTS, according to Frank Perry, DISA's technical director. Perry said the agency already has installed Netscape server software at megacenters in Pennsylvania and Colorado to support DTS, and he estimated that DISA can support up to 250,000 users.

TRW tapped Gelco Information Network of Minneapolis to provide the travel management software for DTS. Gelco, through its Government Services Division in Reston, Va., currently provides its Travel Manager software to more than 80 federal agencies and received certification last year from the Army.

Travel Manager is a modular program that automates the entire travel document process, including authorizations, reservations, vouchers, payments and reimbursements. Gelco said the software can operate from virtually any computer platform "and can integrate/interface with every federal financial management system.''

TRW partnered with American Express Co. to provide travel management services for DTS. An American Express spokeswoman said the company, which last month announced that it would drop out of the government travel and purchase card business, has not decided to exit other government business and remains "very interested" in serving federal as well as state and local government customers.

TRW also selected Sun Microsystems Inc. to provide computer hardware and Oracle Corp. to provide the database management software.

Electronic Data Systems Corp. was the only other company to bid on the contact, and an industry source called the loss of the contact "a real blow'' to the troubled EDS Federal Division. EDS' partners included the Sabre computer reservation system, developed by American Airlines parent AMR Inc.; and SATO Inc., a consortium of scheduled airlines that provide official travel services to DOD.

An EDS spokesman said the company was "very disappointed at its loss," adding, "We'll assess what action we'll take after our debriefing.''

X
This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. Learn More / Do Not Sell My Personal Information
Accept Cookies
X
Cookie Preferences Cookie List

Do Not Sell My Personal Information

When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.

Allow All Cookies

Manage Consent Preferences

Strictly Necessary Cookies - Always Active

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data, Targeting & Social Media Cookies

Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link

If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.

Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.

Save Settings
Cookie Preferences Cookie List

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Functional Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Performance Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Social Media Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Targeting Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.