Crisis aftermath brings help from IT vendors

Offerings include hot lines for fed customers

www.apple.com

Information technology vendors are prioritizing emergency orders from government customers and in some cases offering free services or opening hot lines to process orders in response to the Sept. 11 attacks on the World Trade Center and the Pentagon.

GTSI Corp., Dell Computer Corp. and Compaq Computer Corp. established hot lines for government customers requesting products and services.

GTSI circulated an e-mail message Sept. 11 announcing a 24-hour hot line to provide access and support to its customers. "We are prepared to accept verbal orders for all IT products when necessary to meet any emergency deployment needs," the e-mail stated.

The message said top priority would go to emergency orders from the departments of Defense and Justice, the Federal Emergency Management Agency, the National Guard, intelligence agencies and other government emergency service providers.

Dell has set up an emergency-only toll-free number for government customers who have "an immediate request for products and services as a result of events," said a Dell spokeswoman.

Compaq Global Services has established a North American Services Command Center to provide a focal point for customer communications. The center will help customers assess their situations and develop service plans to support customers once they return to work. Compaq has also opened a toll-free customer support hot line.

CDW-G Inc., which has a 450,000-square-foot facility in Illinois, has set up a common carrier to make two-person nonstop truck runs directly to Washington, D.C. "The costs are higher for us," said Larry Kirsch, senior vice president of CDW-G, "but the situation warrants it."

Harry Heisler, executive vice president and general manager of MicronPC LLC, said his company is starting to fill disaster-related orders. "We have been in constant contact with FEMA, and as of [Sept. 12], we're working on an emergency order for the FBI."

Hewlett-Packard Co. has set up a 24-hour communications center for emergency orders. "Any orders that come as a result of the attacks will be given priority, especially those from government agencies, health care organizations or other mission-critical customers," said Brad Bass, a communications manager at HP.

An Apple Computer Inc. spokeswoman said that the firm had received many calls from government customers about product needs. "We're doing everything we can to help and giving government emergency orders priority."

PictureTel Corp., maker of videoconferencing equipment, and its partners are helping government employees on a more personal level. "We've had a lot of requests from military personnel in Germany [who want] to contact friends and family at the Pentagon," said Lew Jaffe, president and chief operating officer. "You can't bring personnel there to help, so we'll be prepared with telemedical counseling and grief counseling."

To coordinate the effort, which is also available to businesses, PictureTel has established a central reference Web site listing locations of existing videoconferencing facilities.

On a similar note, CI Host, a Web-hosting and Internet solutions provider based in Bedford, Texas, is offering free e-mail services and Web-hosting to military personnel as well as victims of the attack and their families. And accessing e-mail via a dial-up account will cost only $8 a month.

X
This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. Learn More / Do Not Sell My Personal Information
Accept Cookies
X
Cookie Preferences Cookie List

Do Not Sell My Personal Information

When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.

Allow All Cookies

Manage Consent Preferences

Strictly Necessary Cookies - Always Active

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data, Targeting & Social Media Cookies

Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link

If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.

Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.

Save Settings
Cookie Preferences Cookie List

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Functional Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Performance Cookies

We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.

Sale of Personal Data

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Social Media Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.

Targeting Cookies

We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.