The Google connection

Mark Forman, former administrator for e-government and information technology at the Office of Management and Budget, was not surprised by how many people found online government services through commercial search engines rather than through the FirstGov Web portal.

"We always knew this was going to occur, and we didn't know how," said Forman, who launched the federal e-government initiatives during his three-year tenure at OMB.

Forman said officials designed FirstGov so that three clicks of a mouse would get users where they wanted to go without "searching around 300 different Web sites."

The idea, he said, was to amass services, data or transactions available across agencies into a single Web service.

What the e-government survey shows, he said, is that people will use a commercial search engine such as Google to identify what services are available in government.

"You don't need a portal for government agencies to help find stuff," Forman said. "You need

the portal to streamline the redundancies, to provide the tools that make sense out of all these

redundant, convoluted, hard-to-understand

programs."

Forman said the survey results show that the government must provide services online even though those services may only be used by a small percentage of the population.

"Part of the game is letting people know," he said. "But part of the game is whether government is supplying the services. It's a service-oriented approach to the Internet."

The Fed 100

Save the date for 28th annual Federal 100 Awards Gala.

Featured

  • Social network, census

    5 predictions for federal IT in 2017

    As the Trump team takes control, here's what the tech community can expect.

  • Rep. Gerald Connolly

    Connolly warns on workforce changes

    The ranking member of the House Oversight Committee's Government Operations panel warns that Congress will look to legislate changes to the federal workforce.

  • President Donald J. Trump delivers his inaugural address

    How will Trump lead on tech?

    The businessman turned reality star turned U.S. president clearly has mastered Twitter, but what will his administration mean for broader technology issues?

  • Login.gov moving ahead

    The bid to establish a single login for accessing government services is moving again on the last full day of the Obama presidency.

  • Shutterstock image (by Jirsak): customer care, relationship management, and leadership concept.

    Obama wraps up security clearance reforms

    In a last-minute executive order, President Obama institutes structural reforms to the security clearance process designed to create a more unified system across government agencies.

  • Shutterstock image: breached lock.

    What cyber can learn from counterterrorism

    The U.S. has to look at its experience in developing post-9/11 counterterrorism policies to inform efforts to formalize cybersecurity policies, says a senior official.

Reader comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

More from 1105 Public Sector Media Group