Gilligan and Nelson: Providing EA value

Rapid advances in information technology continue to fuel expectations for on-demand access to government information and services. From town hall meetings and surveys, we have learned that citizens want a government that is accountable, convenient, easy to navigate and readily accessible. Meeting these expectations requires that we seamlessly integrate and manage the inherent complexity of our government services.

We have found that enterprise architectures — formal descriptions of services, information, system components and technologies

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