How agency performance management systems are moving forward

Current performance process of many agencies

One-way communications between supervisor and employee:

  • Evaluates how employee performs activities of job title.
  • Evaluates personal characteristics of employee, such as cooperativeness.

Building blocks that demonstrate agency becoming performance oriented:

  • Agency leadership establishes comprehensive strategic plan and measurable goals.
  • Organization executives determine team performance goals that are measurable and link with agency goals.
  • HR trains supervisors to coach and communicate often with employees and seek feedback often through informal conversations.
  • Agency chief information officer implements computer application for transparency of performance process.

Effective performance management system

Two-way communications between supervisor and employee:

  • Ongoing communications.
  • Negotiation and agreement about employee’s performance goals that can be measured and linked to performance goals of employee’s organization.
  • Transparency of employee goals and progress in computer application so employee and supervisor can track progress, communicate, make changes when needed.
  • Pay increase linked to employee and team performance.
  • Employees can support effective performance-management system that fosters trust and fairness.

About the Author

Mary Mosquera is a reporter for Federal Computer Week.

The Fed 100

Read the profiles of all this year's winners.

Featured

  • Shutterstock image (by wk1003mike): cloud system fracture.

    Does the IRS have a cloud strategy?

    Congress and watchdog agencies have dinged the IRS for lacking an enterprise cloud strategy seven years after it became the official policy of the U.S. government.

  • Shutterstock image: illuminated connections between devices.

    Who won what in EIS

    The General Services Administration posted detailed data on how the $50 billion Enterprise Infrastructure Solutions contract might be divvied up.

  • Wikimedia Image: U.S. Cyber Command logo.

    Trump elevates CyberCom to combatant command status

    The White House announced a long-planned move to elevate Cyber Command to the status of a full combatant command.

  • Photo credit: John Roman Images / Shutterstock.com

    Verizon plans FirstNet rival

    Verizon says it will carve a dedicated network out of its extensive national 4G LTE network for first responders, in competition with FirstNet.

  • AI concept art

    Can AI tools replace feds?

    The Heritage Foundation is recommending that hundreds of thousands of federal jobs be replaced by automation as part of a larger government reorganization strategy.

  • DOD Common Access Cards

    DOD pushes toward CAC replacement

    Defense officials hope the Common Access Card's days are numbered as they continue to test new identity management solutions.

Reader comments

Thu, May 7, 2009

What a shock. Someone who understands working for a US Federal Agency. We find it's the "Negotiation and agreement" part that usually breaks. Local research shows it breaks at executive level first and gets worse as the breakage cascades down through the organisation. Research data available at the Performance Management Institute of Australia website. Keep up the great communications. e.g. only 10.8% of axecutives have received performance training at any time during their lifetimes ! Small wonder the process breaks so high up.

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

More from 1105 Public Sector Media Group