RISING STAR

Jessica Milcetich: Putting social media to work for the public

Name: Jessica Milcetich

Age: 24

Organization: General Services Administration

Title: Social Media Strategist, Office of Citizen Services and Innovative Technologies

Nominated for: Pioneering the use of social media in the Federal Citizen Information Center, including the use of Scribd, a document-sharing site, to make government publications more widely available.

First IT mentor: My dad. He taught me to use a computer when I was a little girl. I remember sitting in the basement with him playing around on our old DOS machine. I’ve pretty much been playing on computers ever since.

Latest accomplishment on the job: Earlier this year, we launched the USA.gov blog on the Tumblr platform. We were the first federal agency to use the blogging platform. Since then, the blog has experienced rapid growth in readership.

Career highlight: Speaking at my alma mater, the University of Maryland, about the power of social media to spread news.

Your advice for a government IT wannabe: Be open-minded and never say no to a project. You never know when a small project could turn into a bigger opportunity. Put yourself in a place where you can be involved in a lot of different projects.

What you enjoy most about working in government IT: I enjoy helping connect people with the information they need. When people search for answers about government benefits and services, my job is to point them in the right direction using a variety of social media tools.

Three favorite job-related bookmarks: Twitter.com, Tumblr.com and Scribd.com

Dream non-IT-related job: Sports nutritionist for the Philadelphia Phillies

Read the next Rising Star profile or view the full list of winners.

The Fed 100

Save the date for 28th annual Federal 100 Awards Gala.

Featured

  • computer network

    How Einstein changes the way government does business

    The Department of Commerce is revising its confidentiality agreement for statistical data survey respondents to reflect the fact that the Department of Homeland Security could see some of that data if it is captured by the Einstein system.

  • Defense Secretary Jim Mattis. Army photo by Monica King. Jan. 26, 2017.

    Mattis mulls consolidation in IT, cyber

    In a Feb. 17 memo, Defense Secretary Jim Mattis told senior leadership to establish teams to look for duplication across the armed services in business operations, including in IT and cybersecurity.

  • Image from Shutterstock.com

    DHS vague on rules for election aid, say states

    State election officials had more questions than answers after a Department of Homeland Security presentation on the designation of election systems as critical U.S. infrastructure.

  • Org Chart Stock Art - Shutterstock

    How the hiring freeze targets millennials

    The government desperately needs younger talent to replace an aging workforce, and experts say that a freeze on hiring doesn't help.

  • Shutterstock image: healthcare digital interface.

    VA moves ahead with homegrown scheduling IT

    The Department of Veterans Affairs will test an internally developed scheduling module at primary care sites nationwide to see if it's ready to service the entire agency.

  • Shutterstock images (honglouwawa & 0beron): Bitcoin image overlay replaced with a dollar sign on a hardware circuit.

    MGT Act poised for a comeback

    After missing in the last Congress, drafters of a bill to encourage cloud adoption are looking for a new plan.

Reader comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

More from 1105 Public Sector Media Group