VHA fails on improper payments targets

Several Veterans Health Administration programs are experiencing error rates of 12 percent to 24 percent, exceeding the maximum error limits allowed under a recent law, according to a new report from the Office of Inspector General.

“We concluded that VA did not fully comply with IPERA (Improper Payments Elimination and Recovery Act of 2010) requirements,” wrote Belinda Finn, assistant inspector general for audits and evaluations, in the March 14 report. To comply with the law, agencies must keep their error rates at 10 percent or below.

The Veterans Health Administration programs that rose above that maximum level included:

  • State Home Per Diem Grants, 13.7 percent error rate;
  • Supplies and materials, 13.6 percent error rate;
  • Non-VA care fee, 12.4 percent error rate.

In addition, the inspector general’s office recalculated the error rate for the health administration’s “Other Contractual Services” account at 24 percent. That was significantly higher than the VA’s estimated error rate for that account.

“VHA’s estimation methodology needed improvement and our method gives a more accurate improper payment rate estimate,” the report said.

Overall, the Veterans Health Administration reported a payment error rate of 11.5 percent on payments of $9.7 billion.

The Veterans Benefits Administration, by comparison, had a much lower rate of reported payment errors, only 1.2 percent errors on payments of $80 billion.

Veterans health officials cited documentation and administrative errors as cause of most of the errors. For example, the health agency said the majority of the errors for Other Contractual Services occurred because payments were not charged to the appropriate cost center.

Finn recommended that the VA’s under secretary for health establish controls to ensure that programs meet their targets for reducing improper payments, along with several other improvements. Department officials agreed with the findings and recommendations.

About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week.

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Reader comments

Fri, Feb 6, 2015 James

Va sent me to Dr.in Nashville said I would get travel pay I never did. 132 miles

Sun, Jun 10, 2012 Paul Rice East tennessee

Apparently the VA has resorted to using private contractors who were formerly in the bill collector train of thought.They first claimed that I owed them $30,000 because they did not have proof that my Wife of 20 yrs had divorced her previous husband.After providing them the appropiate documentation they,out of the blue,claimed that my sons birth certificate was only a birth announcment and they needed more information.This kind of harassment is ridiculous,petty,and beneith the Standards claimed by the VA.I would appreciate any advice or insight in how to deal with this new tactic.

Fri, Mar 16, 2012 Paul St. Louis

From my perspective supporting front line VHA staff, I suspect a lot of these 'errors' are because the reporting and acquisitions requirements are onerous and unworkable. Actual workers are doing what's needed to take care of patients, which to them is more important than keeping the IG happy. It's become increasingly obvious that VA Acquisitions and the IG don't care about patients, as long as the rules are followed.

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