A new job description for supervisors

The government's current retirement wave is an opportunity to revitalize the supervisory function, writes Steve Kelman.

Google Wave could crush the competition

Google Wave has the potential to be a uniquely valuable piece of software that can connect any enterprise that uses Web browsers, writes Chris Bronk.

Changing the game: First DNA, now info sharing

The automation of information sharing in law enforcement is running into the same kind of resistance that DNA tests once encountered.

3 secrets to social-media success

Sometimes we forget that successful implementation of social-media tools relies on the same business principles as any other information technology project, writes Emma Antunes.

Retirees get back to work

Agencies' new authority to hire federal retirees for part-time government work is a win-win situation for government and employees, writes Judy Welles.

Steve Kelman

Performance data: 'Use it or useless'

The Obama administration wants agencies to go beyond simply measuring performance to using the feedback on a daily basis, writes blogger Steve Kelman.

CISOs take center-stage

The nature of IT security matters — brought to high alert by episodic breaches and ongoing cyber threats — has raised the stakes and profiles of the government chief information security officer.

Performance pay: We know it works

NGA, among others, has demonstrated that pay for performance works in government, writes consultant Howard Risher.

Customer service tips from developing countries

Other countries appear less constrained when developing new ideas for getting feedback, writes columnist Steve Kelman.

Work to rule

In the physics of the workplace, every management action there will be, by definition, an equal and opposite reaction on the part of employees. So what are we to make of the demise of the National Security Personnel System?

Insourcing: It's still more with less

It's time to use available commercial technologies and business practices and bring federal acquisition into the 21st century, Bruce Sullivan writes.

Empirical evidence can help inform debate about whether a management approach will improve government

Good empirical evidence about a phenomenon can help inform the debate about whether a management approach will improve government or not, Steve Kelman writes.

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