Government 2.0

Winners and losers on the enhanced Federal IT Dashboard

The Federal IT Dashboard has been updated with agency ratings and evaluations of nearly 800 federal IT projects.

Survey shows people prefer using PCs, Web portals to contact agencies

In a new survey by IDC Government Insights, people picked computers and websites as their preferred mode of interaction with federal agencies.

Global Open Government Partnership gets mixed forecasts

The global Open Government Partnership that's preparing to get off the ground Sept. 20 gets praise and a few warnings.

IRS, SSA score highest in customer satisfaction, survey says

A survey of 1,000 Americans by MeriTalk and RightNow found that federal customer service is improving.

Twitter names tech expert to head public policy

Twitter announced that it has hired Colin Crowell as director of global public policy.

SSA makes progress with electronic filing, IG says

The Social Security Administration has successfully implemented several programs to boost electronic filing of appeals, a report states.

Myths about mobile devices

Federal agencies considering mobile applications should avoid these common myths that might limit their potential, a GSA official said.

Agencies need help on public participation standards, report says

Although a few agencies are doing well at getting the public to participate in a meaningful way, most are falling short, according to a new industry report.

Customer service in government: not like selling burgers

Federal agencies are being told to improve customer service, but it's not always a straight path forward.

Navy issues online guide to Google+

Google+ has attracted more than 10 million users since its recent introduction. Now the Navy has released an introduction to the new social tagging service.

VA adds tablets to contracting vehicle

The Veterans Affairs Department has added amendments to an upcoming major procurement vehicle to specify several types of tablets and light laptop computers it may want to buy.

Agency venues popular on Foursquare despite no sponsorship

With 11 million users on Foursquare, many federal venues are being created on the application without official sponsorship by the federal agency managers of those venues.

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