Government 2.0

SSA needs better plan for online customer service, IG says

The Social Security Administration needs to get ready to deliver most of its customer service online, a report says.

HHS publishes guidelines for agency podcasting

The Health and Human Services Department has published some tips to help agencies with podcasting, even though there are some indications the technology is losing popularity.

NARA invites public to tag historic documents

The National Archives and Records Administration wants amateur historians to get involved in putting electronic tags on its historic documents online.

SSA suggestion box: Better online tools, watch for biased judges

The Social Security Administration has published a list of the most popular ideas and suggestions it has received from the public to improve transparency.

Agencies put fishing and tidal apps on mobile devices

Agencies have been releasing fishing, boating, travel and picnicking applications for smart phones.

Making mobile work; success strategies revealed

Presenting information on a smart phone screen is a challenge under any circumstances, but imagine trying to put detailed information about science and art into a mobile format. The Smithsonian Institution's mobile strategy director shares some tips you can use.

Lessons learned from NIH online app

The National Institutes of Health's Pillbox program has shown that a project manager may have to move outside the comfort zone.

Archives wants Wikipedia volunteers to help digitize documents

The National Archives and Records Administration wants help from Wikipedia-savvy volunteers to help prepare important digital documents for online access.

White House Twitter Town Hall offers lessons

It's been almost a week since the White House's first Twitter Town Hall and the online discussion of what went right and what went wrong continues.

Campaign against duplicative websites not polling well

FCW readers are not impressed by the Obama administration's pledge to rid the Internet of duplicate government websites.

National Archives reveals its social media hits and misses

The National Archives and Records Administration has released its most recent data on social media traffic showing viewership trends for Flickr, YouTube, Facebook and other popular sites.

What Kundra's legacy says about federal IT

Efforts to assess the federal CIO's successes and failures are complicated by the reality of the federal IT bureaucracy.

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