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Improving government services in 2020

Martha Dorris offers 10 predictions for how agencies will improve CX this year.

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Is it time for a national Digital Bill of Rights?

A Commission on Privacy and Data should be created to develop legislation, taking the EU's General Data Protection Regulation and the California Consumer Privacy Act as a starting point to extend protections to individuals regarding data and privacy.

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What to watch in federal IT in 2020

This will be the year when IT governance practices drive a new wave of mission benefits, rather than just better control over IT infrastructure spending.

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How open innovation can transform the government technology playing field

New entrants bring new applications that add significant value to government data.

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Refresh market research to find top tech

In a rapidly changing environment, expecting overworked acquisition staff to become experts in every emerging technology is unrealistic.

Cyber interoperability is a must for federal agencies

If agencies find themselves continually in fire-fighting mode with their security, they likely need a better security architecture -- not just another product.

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You're IT: New policies, new opportunities for federal CIOs

CIOs can use hard data to help add value to the modernization discussion.

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Is it time for a U.S. cyber academy?

A government-backed school for cyber modeled on West Point or the Naval Academy could provide military and civilian agencies sorely needed operators.

Pilot Class. The author and Barbie Flowers are first row third and second from right, respectively.

How VA is disrupting tech delivery

A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.

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Moving out smartly on cloud and modernization

The Federal Cloud Computing Strategy takes a thoughtful approach to IT modernization.

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In supply chain management, the best defense is a good offense

No matter how "smart" a cybersecurity system and program is, there will always be a vulnerability if it's designed to play defense.

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4 modernization best practices

To support long-term modernization initiatives, agencies must invest in skilled staff and open, automated and collaborative processes.

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