Kris van Riper is government practice leader and Scott Sherman is a senior executive adviser at CEB.

Maximizing the effectiveness of customer service

To satisfy citizens' digital expectations, agencies should shift their focus from exceeding expectations to improving the customer service experience.

Dave Wennergren

Moving from oversight to outcomes with FITARA

The law's success hinges on a culture change from blame-setting to measuring progress toward desired goals.

John Klossner self portrait

6 hidden hotspots in federal IT

The budget meetings might happen in Washington, but agency IT has some surprising centers of gravity.

Richard Spires

The root causes of government IT insecurity

In the first of three columns, a former government executive discusses what's really needed to prevent another massive data breach.

Shutterstock image (by kstudija): telecommunications radio tower.

NS2020 EIS: Another step forward for GSA

The agency's latest approach to telecom contracting builds on its past successes while embracing competition and innovation.

Pete Nicoletti is chief information security officer at Virtustream.

Finding security in the cloud

A few key considerations can make it a little easier to choose a cloud provider in a complex regulatory landscape.

Capitol dome under renovation, July 22, 2015

Are we seriously talking about shutdowns again?

September 30 is much closer than it seems, and even a continuing resolution could run into snags.

Richard Spires

Improving the skills of your IT staff

Assessing your employees' abilities and identifying skills gaps require a less subjective approach.

LinkedIn image: Joel Dolisy of SolarWinds.

Being a better CIO: Responses to 3 IT concerns

When it comes to managing a winning IT team, trust, training and executive-level support are essential.

Shutterstock image (by Ismagilov): young woman thinking about the future.

Building an open environment for innovation

Federal IT leaders can more effectively promote innovation at their agencies by promoting an organizational climate that is open to risk and change.

Christopher Steel, Chief Solutions Architect for Software AG Government Solutions.

What’s of value in your application portfolio?

Federal CIO Tony Scott said he would declare victory for FITARA if it helped agencies determine their most important IT assets.

Paul Wilson leads the Federal Solutions Team at the Ken Blanchard Companies.

What smart succession planning requires

Leadership changes don’t have to be painful. Here are some tips for easing the transitions.