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  • China's problems spill over into Hong Kong

    Steve Kelman reports on the tensions that persist just beneath the surface. Read More

  • Could Hong Kong's subway provide sequestration inspiration?

    Hong Kong's subway system makes money through a business strategy that might apply to other government activities. Steve Kelman explains. Read More

  • Could an idea imported from Britain help feds through tight financial times?

    An approach showing some success in state government could ease agencies through tighter budgets, if it is transferable to the federal level, writes Steve Kelman. Read More

  • Good customer service ideas can be free

    Even at the oft-criticized Transportation Security Administration, a thoughtful employee can provide some added value at no added cost. Read More

  • Making the best of sequestration

    Managers need the ability to deal with poor-performing employees in order to survive sequestration with less harm to their organizations, Steve Kelman writes. Read More

  • Yahoo bans telework. What do you think?

    Steve Kelman explores telework's tradeoffs on innovation and efficiency. Read More

  • The larger message in social media metrics

    Tracking clicks and engagement is good, Steve Kelman notes, but what really matters is government's embrace of performance management. Read More

  • Coming soon: The university of the internet

    Massive open online courses could change almost everything about higher education. And they're coming faster than anyone expected, Steve Kelman finds. Read More

  • How measurement motivates, part 2

    Research findings suggest important strategies for using performance measurement to motivate employees to new heights, Steve Kelman reports. Read More

  • How measurement motivates

    Steve Kelman explains the power of stretch goals over general encouragement. Read More

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