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Dec 08

Washington, DC

L'Enfant Plaza Hotel

DISA: ITSM Implementation in the Government Sector Please join us for lunch on December 8th at the L'Enfant Plaza Hotel in Washington DC. We are excited to end our year with a view into the ITSM program within the Defense Information Systems Agency (DISA), one of the leading ITSM programs in the federal government. This luncheon will feature Mr. Drew Jaehnig, Chief of the ITSM Program at DISA. Participation in this luncheon is TOTALLY FREE for all itSMF USA members, Government employees (federal, state, local), and full-time students. All others (including government contractors) will be charged $20. Note: you must be registered as a paid member in the itSMF USA database to qualify for free member entry. Government employees and full-time students must bring ID or other proof of status. No walk-ins will be accepted. Space is very limited so please hurry with your RSVP before 5PM EST on December 7, by registering at http://natcap.itsmfusa.org itSMF Luncheon Featuring Mr. Drew Jaehnig, Chief, DISA IT Service Management Office The Defense Information Systems Agency's (DISA) ITSM journey has established DISA as a leader in the implementation of ITSM within the Government sector. Mr. Drew Jaehnig will share the DISA mission and vision, and how DISA articulated the value to the top of the organization, and collaborated with the executive sponsor. He will discuss the scope of the project, and lessons learned from three successful rounds of scope expansion. Critical success factors for overcoming key challenges will be revealed. Finally, Mr. Jaehnig will share how to "get it done right" through spiral development. You will leave this session with a model for successful ITSM implementation, and be able to apply this approach and lessons learned to your own ITSM program. LUNCH and refreshments and Great door prizes will be given away. About the Speaker: Drew Jaehnig has been in IT for more than 18 years and has managed service desks, network operations centers, and technical control facilities for four Defense Department agencies. He has provided global and local support to a wide range of users on systems ranging from Command and Control functionality in direct support to the troops on the ground to basic administrative support for office workers in the National Capital Region. In his current position he oversees the agency's ITSM adoption program and is charged with overarching governance of the agency's processes with a target goal of ISO 20000 certification agency wide. Mr. Jaehnig is a winner of the 2008 GCN Technology Leadership Award for his work in ITSM. Mr. Jaehnig is a former member of the United States Navy and is a member of the HDI Government Forum, the HDI Desktop (formerly Field) Technician's Technical Review Committee, The HDI International Standards Committee, The Information Technology Service Management Forum, a certified HDI Support Center Manager, ITIL Service Manager Certified, and implementer of the ITIL framework in 4 different environments. His past work in the industry includes key contributions on the design of the internationally accepted Service Center Maturity Model (now a DISA target) and establishment of the Desktop Technicians Technical qualifications standards that are now required for all Vista Certified Desktop technicians.

CIO, CTO, IT Director, IT Manager, IT Process Manager, Help Desk Manager, Program Manager, Project Manager

Registration Opens: 11/18/2010

Contact Name: John Clipp

ph: 301-473-8550 email: [email protected]

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