Agencies made considerable progress in improving how their customers and citizens interacted with them by modernizing infrastructure, including hybrid clouds, using agile digital services and emerging technology. But when the pandemic struck early in 2020, the needs rose dramatically with soaring numbers of calls from citizens needing assistance from the IRS, SSA, the SBA and the Department of Labor, to name only a few. In addition, many offices were closed and employees were working remotely. Agencies scrambled to ramp up their ability to cut call wait times and increase online interactions.

At this event, government and industry executives will discuss what has worked in this massive effort and what lessons have been learned to help future responses.

After attending this FCW Workshop, you will come away with an improved ability to:

  • Manage digital services across multiple channels
  • Employ emerging technologies for better response times
  • Improve digital services for the mobile user
  • Ramp up security on an enlarged attack surface
  • Use data improve service and reduce fraud and identity theft
  • Integrate siloed services into flexible digital platforms

Sponsors

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  • Carahsoft

Agenda

Wednesday, January 27, 2021

8 AM
9 AM
10 AM
11 AM
12 PM
8:30 AM - 8:35 AM Welcome & Opening Remarks
8:35 AM - 9:05 AM Opening Keynote
  • Keith Nakasone Deputy Assistant Commissioner, Acquisition
    Office of Information Technology Category
    Federal Acquisition Service
    General Services Administration
9:05 AM - 9:25 AM Technolgy Insights I
9:25 AM - 9:50 AM Government Session II
  • Col Robert King Senior Materiel Leader, Enterprise IT and Cyber Infrastructure Division, Hanscom Air Force Base, MA United States Air Force
9:50 AM - 10:10 AM Technology Insights II
10:10 AM - 10:15 AM Coffee Break
10:15 AM - 10:40 AM Government Session III
  • Ron Ross Fellow National Institute of Standards and Technology
10:40 AM - 11:00 AM Technology Insights III
11:00 AM - 11:25 AM Government Session IV
11:25 AM - 11:45 AM Technology Insights IV
11:45 AM - 12:10 PM Government Session V
12:10 PM Closing Remarks

Venue

 

The Hamilton Live
600 14th St NW| Washington, DC 20005

Metro

The Hamilton is located just steps from the White House at 14th and F Street, NW, Washington, DC, two blocks away from the Metro Center WMATA Metro Station, which is within walking distance of the venue.

Parking

There is a PMI Parking garage located at 1325 G Street, NW.Please note: Parking is not included with your registration.

CPE

NASBA CPE Registry

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.

Number of CPE Credits: 3

CPE Accreditation: Program knowledge level is overview and there is no prerequisite education or advanced preparation require.

Delivery Method: Group Internet Based

Field of Study: Information Technology

Registration # 137543

1105 Media is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

Citizen Services Workshop

DATE: May 25, 2021

TIME: 8:30 am - 12:10 pm
(all times are ET)

LOCATION: Online

COST: FREE for Government Attendees*

*Government registrations require a valid .gov/.mil email address for verification

Sponsorships

To learn more about sponsoring this event, please contact:

Kharry Wolinsky
Public Sector 360
[email protected]
703-300-5825