Session 2 : Government & Industry Panel 1 | Strategies & Technologies to Improve Citizen Services

Feb 28, 2018

9:05 am - 9:45 am

Alexis Bonnell

Chief, Applied Innovation & Acceleration
USAID Global Development Lab

United States Agency for International Development

Evan Davis

Vice President, Strategy and Lean Management,

General Dynamics Information Technology

Bernetta Reese

Digital Manager, Office of Communications

United States Department of Agriculture

Erica Roberts (Invited)

Public and Citizen Engagement Advisor
Veterans' Employment and Training Service (VETS)

U.S. Department of Labor

As organizations work to improve citizen services, they need to understand not only the technologies available, but also their citizen-customers' expectations and the business processes must evolve to meet them. This panel of government and industry experts will explore all three elements, and discuss how to plan and execute successful citizen service transformation.

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