President & Chief Content Officer
1105 Public Sector Media Group
Product Design Lead, Office of GEOINT Service
National Geospatial-Intelligence Agency (NGA)
Customer Experience Practice Lead
No matter how much agencies modernize, the true measure of any system or application is in the user experience. Whether an agency interfaces digitally with other agencies or with the general public, users expect the same access and experience with the government as they have in the private sector. From creating better digital architecture and more mobile-friendly designs to improving data analytics and ensuring security and privacy, the bar is high for customer expectations in the government space. In this session, we will discuss the latest tools and best practices for leaving customers with a happy and productive digital experience.