Digital Service Management

No One Gets Access to DOD Networks, At Least Not Easily

May 09, 2018

3:40pm - 4:10pm

James D. Nichols

Program Manager


To ensure the security of classified and unclassified information, access to the Department of Defense’s networks is governed by multiple regulations, processes, and security controls. Satisfying all these controls is an onerous activity, especially for an end user who just wants to do their job. Many users feel that the more secure the environment, the harder it is to get anything done. This joint contractor/customer presentation is a case study of how an ITSM Integrator partnered with a DoD customer to rapidly mature the access management process using the BMC Remedy ITSM Tool Suite to satisfy regulatory and compliance requirements while making it easier for users to securely gain access.