Chief, Office of Citizenship and Applicant
External Affairs Directorate
U.S. Citizenship and Immigration Services
Managing Director, Digital & Customer Experience Lead
Accenture Federal Services
One way to improve citizen engagement is by automating as much as possible to create a faster, smoother end-user experience and free IT workers to focus on areas that need more human attention. In this session, we will hear about best practices in automation that advances agencies’ mission to interact more easily with the public.