Delivering Smarter Digital Services

Example Track 1

Government Experience Case Study: Improving Agile Delivery at VA to Better Serve Veterans Seeking Benefits

Feb 27, 2019

12:10 pm - 12:40 pm

Nicholas Holtz

Digital Services Expert

United States Digital Service

Nicholas Holtz was a tech savvy attorney working for the VA’s Board of Veterans’ Appeals when he became involved in the early stages of the Appeals Modernization Effort. He later joined the U.S. Digital Service in its longest-running project to date: combining technical integration of new and legacy systems, along policy and process changes necessary to successfully implement the Veterans Appeals Improvement and Modernization Act of 2017 (which just became effective on February 19th!). He will discuss the project’s challenges and successes.