Delivering Smarter Digital Services

Example Track 1

Panel: Navigating Digital Transformation Complexities

Feb 27, 2019

9:05 am - 9:45 am

Amira Boland

Lead, Customer Experience

Office of Management and Budget

Anna Kojzar

Digital Services Specialist

Small Business Administration

Jill Renshaw

Client Director
Government IoT and Smart Cities

Sprint Business

Eddie Tejeda

Director, Cloud.Gov, Technology Transformation Services

General Services Administration

Improving citizen engagement while moving through digital transformation can feel like building an airplane in midair. But it doesn’t have to. The complexities of getting both right is made easier by putting the customer at the center of digital transformation. Understanding what customers want and need, creating the right architecture and design, as well as solid methodology for testing, can harmonize digital transformation and citizen engagement.

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