Example Track 1

Panel: Navigating Digital Transformation Complexities

Feb 27, 2019

9:05 am - 9:45 am

Ryan Hillard (Invited)

Digital Services Specialist

U.S. Small Business Administration

Improving citizen engagement while moving through digital transformation can feel like building an airplane in midair. But it doesn’t have to. The complexities of getting both right is made easier by putting the customer at the center of digital transformation. Understanding what customers want and need, creating the right architecture and design, as well as solid methodology for testing, can harmonize digital transformation and citizen engagement.