Example Track 1

Fast Tracking Robotic Process Automation

Oct 30, 2019

10:25 am - 10:45 am

Gerard Badorrek


General Services Administration
Executive sponsor of the government-wide Robotic Process Automation Community of Practice

In just 100 days, GSA expanded a pilot program for robotic process automation into an agency-wide resource that improves the allocation of human resources to better advance GSA’s mission. RPA automates tasks – not jobs – to liberate workers from routine work, such as data entry. The shift provides workers more time to conduct data analysis and other high-level work. The result is greater productivity, worker engagement and quality of life. This session will explore several aspects of GSA’s robotic process automation initiative:

  • -- Deploying an RPA program
  • -- Progress to date
  • -- Program evolution
  • -- RPA community of practice
  • -- Lessons learned and best practices