Chief Information Officer
Consumer Financial Protection Bureau
In some organizations, citizen engagement is an add-on service that is not central to the organization’s mission, but for the Consumer Financial Protection Bureau, citizens and their financial security are the agency’s mission. The newly appointed Chief Information Officer Donna Roy discusses how even though it is a relatively new agency, it faces challenges that come with inheriting older systems and a data center. Planning for a culture of innovation and aligning how they handle identity and data are among the topics to be explored.