Example Track 1

Preparing for the Crisis You Didn’t Know Was Coming

Sep 22, 2020

9:25 AM - 9:50 AM

Sanjay Gupta

Chief Technology Officer

Small Business Administration

SBA’s Digital Transformation journey began more than three years ago. This transformation provided SBA the ability to innovate, adapt and respond to the unprecedented challenges presented during the COVID-19 response. Digital only workflows, new portals online in just a few days and exponential scaling to accommodate significant volumes and velocity of customer inquiries are some of the examples that will be covered in this session.