Example Track 1

Moving to a User Focused Design

Sep 22, 2020

11:45 AM - 12:10 PM

James Punteney

Executive Director

Digital Services DHS

Explore how a user focused, digital first approach to reengineer processes helps to build a system that people will enjoy using, will inspire trust, streamline processes and reduce costs. Learn how to move to a user focused design and development process and what some the unique challenges of doing so are within the Federal Government.