Example Track 1

A Look Ahead at Modernization and Improved Customer Services

Oct 06, 2020

9:40 AM - 10:05 AM

Jonathan Alboum*

Principal Digital Strategist, Federal

ServiceNow

*providing session opening remarks

Maria Roat

Deputy Federal Chief Information Officer

OMB

As agencies continue their march to modernization with new systems and processes, it is important not to lose sight of the end result—not just new hardware and software, but the ability to improve how agencies deliver services to their customers. Roat will discuss what’s next on the modernization journey and how agencies are tackling the challenges.

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