Example Track 1

GSA's Customer-Centric Approach to Better Service Delivery

May 25, 2021

11:45 AM - 12:10 PM

Julie Strothman

User Experience Team Manager

18F, General Services Administration

Ed Walters

Chief Customer Officer

U.S. General Services Administration

In this session, two key execs will discuss GSA’s focus on human-centered design and a customer-centric approach, which are critical to successful technology projects. They will also look at how customer focused design supports Administration priorities, such as advancing racial equity and supporting underserved communities.